Cancellation and No-Show Policy

1. Cancellation/No Show Policy for Doctor Appointments

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call or cancel an appointment, you may be preventing another patient from getting much-needed treatment. Conversely, the situation may arise where another patient fails to cancel, and we are unable to schedule you for a visit due to a seemingly “full” appointment book.

If an appointment is not cancelled at least 48 hours in advance, you will be charged a fifty-dollar ($50) fee; this will not be covered by your insurance.

We understand that special unavoidable circumstances may cause you to cancel within 48 hours. Fees in this instance may be waived, but only with management approval.

Patients who NO-SHOW three (3) or more times in a 12-month period may be dismissed from the practice, thus they will be denied any future appointments.

2. Scheduled Appointments

We understand that delays can happen; however, we must try to keep the other patients and doctors on time.

If a patient is 15 minutes past their scheduled time, we may have to reschedule the appointment.

3. Cancellation/No Show Policy for Surgery

Due to the large block of time needed for surgery, last-minute cancellations can cause problems and added expenses for the office.

If surgery is not cancelled at least 3 days in advance for minor surgery and 7 days in advance for major surgery, you will be charged a seventy-five dollar ($75) fee; this will not be covered by your insurance company.

4. Account Balances

We will require that patients with self-pay balances pay their account balances to zero (0) prior to receiving further services by our practice.

Patients who have questions about their bills or who would like to discuss a payment plan option may call and ask to speak to a business office representative with whom they can review their account and concerns.

Patients with balances over $100.00 must make payment arrangements prior to future appointments being made.